Refund policy

A paid order whose delivery hasn't started is cancelled and refunded in full, no reason required. Write to support@followerstation.com with the order code in the subject line.

How to tell whether it started: the tracking screen shows the current state. While it reads “paid, queued”, nothing has run.

The refund is proportional to what hasn't arrived. The maths is plain: if 400 of 1,000 were delivered, 60% of the amount paid comes back. The delivered count is shown on the order screen and is the same number we use.

The part already delivered is not refunded, for the same reason it cannot be undone: the action has already happened on the destination platform.

• A service that cannot be completed. If the destination platform changes its rules mid-way and delivery becomes impossible, the undelivered part is refunded in full.
• Deadline passed without starting. If delivery hasn't started within five times the time published on the service page, the order is cancelled and refunded in full, even if you never wrote to us.
• Duplicate charge. Always refunded in full.

• Wrong target entered at checkout. Delivery goes where it was pointed; check the username or link in the summary before paying.
• Target deleted, archived or set to private during execution. Delivery stalls and what already arrived cannot be reversed.
• A drop after the refill window (30 days). Within the window the refill tops the number back up free of charge — which beats a refund, because you keep the result.
• Change of mind after the order completes. The service was delivered in full.

We accept refund requests for up to 14 days from payment. Where local law grants a longer window, the longer one applies.

Refunds are issued through the same method used to pay. Card refunds follow the issuer's schedule and can take up to two statements, which is outside our control. Crypto refunds go back to the originating wallet, for the amount in the purchase currency.

Where local law grants a withdrawal period for distance purchases — 14 days in the European Union, 7 days in Brazil (art. 49 of the Consumer Code) — it applies in full while delivery hasn't started. Once execution begins, the proportional rule in section 2 applies, which is more favourable than losing everything and more honest than promising to refund what has already been carried out.

Write to support@followerstation.com with the order code in the subject line. No receipt needed: the order history has everything we require. We reply within 24 hours.